Effective Date: 5th September 2024

 

Welcome to Imprentiax, a brand owned and operated by Consultex Group LTD ("we," "us," or "our"), a company registered under the laws of England and Wales with company number 14426106. Our registered office is located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

 

We value your privacy and are committed to ensuring the protection of your personal data in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal information when you interact with our website or use our services.

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By accessing or using our website and services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

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1. Definitions:

For clarity and to ensure compliance with applicable data protection laws, the following terms have the meanings set out below:

 

• "Personal Data": Any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

• "Processing": Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

• "Data Controller": The entity that determines the purposes and means of the processing of personal data. For the purposes of this Privacy Policy, Imprentiax, operated by Consultex Group LTD, is the Data Controller.

• "Data Processor": The entity that processes personal data on behalf of the Data Controller, subject to strict contractual confidentiality obligations and compliance with applicable data protection laws.

• "Third Parties": Any natural or legal person, public authority, agency, or body other than the data subject, Data Controller, Data Processor, and persons who, under the direct authority of the Data Controller or Data Processor, are authorized to process personal data.

• "GDPR": The General Data Protection Regulation (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.

 

2. Information We Collect

We collect various types of personal data from and about you to provide, maintain, and improve our services, to comply with our legal obligations, and to protect our legitimate interests. The personal data we collect may include, but is not limited to, the following categories:

 

2.1 Personal Data You Provide Directly

• Contact Information: This includes your name, email address, postal address, phone number, and other contact details that you provide to us when you fill out forms on our website, subscribe to our services, or communicate with us by phone, email, or otherwise.

• Account Information: When you create an account on our website, we collect data such as your username, password, and any other information you choose to provide as part of your account registration.

• Communication Data: Any data contained in your correspondence with us, such as emails, feedback, inquiries, customer support requests, and any other communication sent through our website or by any other means.

• Order Information: Information related to orders you place with us, including product details, customization requests, shipping information, billing address, and order history.

 

2.2 Payment Information

We do not collect or store any payment information directly. All payments made through our website are securely processed by third-party payment processors, such as PayPal or Stripe, in compliance with their own privacy policies and data protection regulations. We do not have access to your full credit/debit card numbers, bank account details, or any other sensitive financial information. For more information on how these third-party providers handle your data, please refer to their respective privacy policies.

 

2.3 Data Collected Automatically

When you interact with our website, we may automatically collect certain information to understand how our services are being used and to improve user experience. This may include:

• Usage Data: Information about your interactions with our website, such as the pages you visit, the amount of time spent on each page, click-through rates, search queries, and navigation paths.

• Technical Data: Information about the device you use to access our website, including your IP address, browser type and version, operating system, time zone setting, and other technical details.

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze website performance. You can find more information about our use of cookies in our Cookie Policy.

 

2.4 Information from Third Parties

We may receive personal data about you from third-party sources under the following circumstances:

• Service Providers: We may receive information from third-party analytics providers, advertising partners, payment processors, and other service providers who assist us in operating our website and services, provided they comply with GDPR and other applicable data protection laws.

• Publicly Available Sources: Information that is available from public databases, social media platforms, or other publicly accessible sources.

 

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, we are required to inform you of the legal bases on which we process your personal data. We process your data based on the following grounds:

• Consent: Where you have given us explicit consent to process your data for one or more specific purposes, such as sending you marketing communications.

• Contractual Necessity: Where processing your data is necessary for the performance of a contract with you, such as fulfilling orders and delivering products.

• Legal Obligation: Where processing is required to comply with a legal obligation, such as maintaining records for tax purposes or responding to a court order or regulatory request.

• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, safeguarding our systems, preventing fraud, and protecting our business, provided that such processing does not override your fundamental rights and freedoms.

 

4. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

 

4.1 With Service Providers

We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers include:

• Payment Processors: Such as PayPal or Stripe, which handle payment transactions on our behalf.

• Shipping and Delivery Partners: To facilitate the delivery of your orders.

• IT and Hosting Providers: To host our website and store data securely.

• Marketing and Analytics Providers: To help us understand how our services are used and to improve our marketing efforts.

All service providers are contractually obligated to protect your information and use it only for the specific purpose for which it was disclosed.

 

4.2 In Compliance with Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency). This includes:

• To comply with a legal obligation or court order.

• To protect our rights, property, or safety, and that of our customers, employees, or others.

• To prevent or investigate potential wrongdoing in connection with our website or services.

 

4.3 In Business Transfers

We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If such a change occurs, we will notify you and explain your rights concerning your personal information.

 

4.4 With Your Consent

We may disclose your personal information for any other purpose with your explicit consent. You will have the opportunity to agree to or opt-out of such disclosures where applicable.

 

4.5 To Protect Our Rights

We may disclose your information to enforce our terms, agreements, and policies, to prevent harm or illegal activities, and to protect our rights, property, and safety, as well as the rights, property, and safety of our users or others.

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5. Your Rights Regarding Your Personal Information

As a user of our website and services, you have certain rights regarding your personal information under applicable data protection laws. These rights include:

 

5.1 Right to Access

You have the right to request access to the personal information we hold about you, including details of how we use and share your information. We will provide you with a copy of this information in a commonly used electronic format, unless otherwise requested.

 

5.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.

 

5.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request the deletion or removal of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based. This right is subject to certain legal exceptions.

 

5.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information if you contest its accuracy, believe the processing is unlawful, or if you need us to retain it to establish, exercise, or defend a legal claim.

 

5.5 Right to Data Portability

You have the right to request the transfer of your personal information to another data controller, where it is technically feasible and where the processing is based on your consent or the performance of a contract.

 

5.6 Right to Object

You have the right to object to the processing of your personal information for certain purposes, including direct marketing, profiling, or where processing is based on our legitimate interests. If you object, we will cease processing your information unless we have compelling legitimate grounds or need to process it for legal reasons.

 

5.7 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on your consent before its withdrawal.

 

5.8 Right to Lodge a Complaint

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the supervisory authority responsible for data protection in your country of residence, place of work, or where an alleged infringement has occurred.

 

5.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@imprentiax.com. We may require additional information to verify your identity before processing your request. We will respond to all legitimate requests within one month or in accordance with applicable laws.

 

6. Security of Your Information

We are committed to protecting the security of your personal information and take reasonable and appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or alteration. These measures include:

6.1 Technical Measures

• Encryption: We use industry-standard encryption protocols (such as SSL/TLS) to protect the transmission of sensitive information, such as your personal and account details, over the internet.

• Access Controls: We implement access control measures to restrict access to your personal information to only those employees, contractors, and service providers who need to know that information to process it on our behalf and are subject to strict contractual confidentiality obligations.

• Firewalls and Intrusion Detection Systems: We employ firewalls and intrusion detection systems to protect our network from potential threats.

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6.2 Your Responsibility

While we strive to protect your personal information, no security system is impenetrable. Therefore, we encourage you to take precautions to protect your personal information, including:

• Keeping your account credentials confidential and not sharing them with others.

• Using strong and unique passwords for your accounts.

• Logging out of your account when using a shared or public device.

• Keeping your software and devices updated to protect against security vulnerabilities.

 

6.4 Reporting Security Incidents

If you become aware of any unauthorized access or use of your account or suspect a security breach, please contact us immediately so we can investigate and take the appropriate measures to protect your information.

 

7. International Transfers of Your Information

We may transfer and process your personal information outside the European Economic Area (EEA) to provide our services, operate our business, and meet our legal and regulatory obligations. Whenever we transfer your personal data to countries outside the EEA, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

 

7.1 Transfers to Third-Party Service Providers

We may transfer your personal information to trusted third-party service providers located outside the EEA to help us operate our website, process your orders, and provide our services. These service providers are required to comply with our data protection standards and are contractually obligated to protect your information and use it only for the specific purpose for which it was disclosed.

 

7.2 Legal Basis for International Transfers

When transferring your personal data outside the EEA, we rely on the following legal bases:

• Adequacy Decisions: Transfers to countries that have been recognized by the European Commission as providing an adequate level of data protection.

• Standard Contractual Clauses (SCCs): We use the European Commission-approved Standard Contractual Clauses for transfers of personal data to third countries, which impose strict data protection obligations on the recipient.

• Your Explicit Consent: In certain situations, we may obtain your explicit consent for international data transfers.

 

7.3 Protection of Your Information

We take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. This includes implementing appropriate technical and organizational measures to protect your data and ensuring that third parties who receive your data maintain equivalent standards of data protection.

 

8. Children's Privacy

Our website and services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under this age. If you are under 16, please do not provide any personal information to us, including your name, address, telephone number, or email address.

 

8.1 Parental Consent

If we become aware that we have inadvertently collected personal information from a child under the age of 16 without verified parental consent, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under the age of 16, please contact us immediately.

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8.2 Compliance with Applicable Laws

We comply with applicable data protection laws regarding the collection, use, and disclosure of personal information from children. We do not knowingly target our services or marketing to children, nor do we allow children under 16 to create an account or otherwise engage with our website without parental consent.

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8.3 Parental Rights

If you are a parent or guardian and believe your child under the age of 16 has provided us with personal information, you have the right to request the removal of that information. Please contact us at info@imprentiax.com to request the deletion of your child’s information from our systems.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we make changes to this Privacy Policy, we will update the "Effective Date" at the top of this page to indicate when the changes will become effective.

 

9.1 Notification of Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If we make any material changes to this Privacy Policy, we will provide you with a prominent notice, such as a banner on our website or an email notification, prior to the changes becoming effective.

 

9.2 Continued Use of Our Website

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of such changes. If you do not agree with the changes, you must stop using our website and services.

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10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please feel free to contact us using the details below:

- Imprentiax (Consultex Group LTD), 71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom

- Email: info@imprentiax.com

 

We will make every effort to respond promptly to any inquiries or concerns you may have regarding your privacy or the protection of your personal information.

 

11. Liability Disclaimer and User Responsibilities

11.1 Limitation of Liability

Imprentiax (Consultex Group LTD) shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill, arising from:

• User Error or Misuse: Any errors or inaccuracies in the personal data you provide, or misuse of our website or services.

• Unauthorized Access or Use: Any unauthorized access to your account or personal information resulting from your failure to maintain the confidentiality and security of your account credentials.

• Third-Party Actions: Actions, omissions, or breaches by any third-party service providers, payment processors, or external websites linked to or from our website.

• Force Majeure Events: Any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, governmental actions, or failures in communication systems.

 

11.2 User Responsibilities

As a user of our website and services, you are responsible for:

• Providing Accurate Information: Ensuring that all information provided to us is accurate, complete, and up-to-date. Imprentiax is not liable for any issues arising from inaccurate or incomplete data provided by you.

• Maintaining Account Security: Keeping your account credentials confidential and secure. You should promptly notify us of any unauthorized access or use of your account.

• Adhering to Applicable Laws: Complying with all applicable laws and regulations when using our website and services, including data protection and privacy laws.

• Managing Consent Preferences: Understanding that you can withdraw consent for data processing at any time, knowing that such withdrawal does not affect the lawfulness of prior processing.

 

11.3 Disclaimer of Warranties

Our website and services are provided "as is" and "as available," without any warranties of any kind, whether express or implied. Imprentiax disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.4 Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it are governed by the laws of England and Wales. Any legal proceedings shall be brought exclusively in the courts of England and Wales.